The Canadian Council of Insurance Regulators (CCIR) is studying how the travel insurance business is conducted in Canada.
In its strategic plan for 2014 to 2017, the CCIR listed the travel insurance business as one of its key areas of interest, and outlined its plans for review of the industry. The issues it intends to examine include the activities of call center support providers, policy wording and pre-existing condition exclusions, as well as the adequacy of information being provided to consumers in both on-line and in-person sales.
On Feb. 18, CCIR chair Carolyn Rogers announced that regulators are now seeking comments from the public on the subject.
"We have heard the concerns of the public and insurance brokerage community and know how important it is for consumers to have confidence in their insurance protection when they travel," said Rogers. "As a result, we have formed a working group that is currently undertaking research on travel insurance and we're inviting comments from the public."
Members of the public may submit their comments to [email protected]. CCIR says that it expects its travel insurance working group to release its first report in the fall.