Great-West Life has become the first national insurer in Canada to pilot a fully bilingual virtual health-care service. The platform, called Dialogue, will now offer eligible employers with Great-West Life a cutting edge virtual health-care service that connects their employees to a team of medical professionals who can diagnose a number of conditions, provide medical advice, make a referral to a specialist or write a prescription.
The virtual platform, available on the web or a mobile app, allows employees of participating group benefits plans to chat with a registered nurse or see a physician via secure video consultation, for various health and medical issues. It can be accessed from any location, seven days a week, saving hours of time typically spent waiting for in-person, non-urgent care.
Empowering customers for better financial, physical and mental health
“Our investments in technology and innovation are not just to improve processes and provide faster service, but more importantly, to empower our customers to better achieve financial, physical and mental well-being," says Jeff Macoun, executive vice president, group customer, Great-West Life.
The one-year pilot is open to employers in Quebec and Ontario, and extends to include their employees who may also be based in Alberta, British Columbia or Nova Scotia.