Jacques Goulet, the President of Sun Life Financial Canada, announced on Feb. 19 a realignment of the insurer’s Canadian business, which has the goal of further strengthening the company’s focus on clients.
The changes include a newly created Client Experience Office headed by Eric Monteiro, Senior Vice-President, Chief Client Experience Officer.
“This new team will have a focus on understanding, anticipating and responding to client’s needs,” says Goulet’s announcement. “The Office will deliver great client experiences across all of Sun Life Canada by ensuring an integrated approach across our business units.”
Monteiro’s leadership team will include the following current Sun Life employees: Samantha O’Neill, Vice-President (VP) and Chief Marketing Officer for Canada; Simon Dennison, VP and Chief Analytics and Engineering Officer; Véronique Dorval, VP, Client Engagement; Kate Nazar, VP, Client Solutions Centre and Jun Santa, AVP Strategy, Planning and Enablement.
Individual Insurance and Wealth Business streamlined
Goulet’s announcement also announces the streamlining of the three main businesses of Individual Insurance & Wealth. Instead of these businesses being headed by one leader, three new appointments have been announced.
Vineet Kochhar, has been promoted to SVP Insurance Solutions. Rowena Chan, will become SVP and President, Sun Life Financial Distributors. She will join Sun Life on March 14, 2019 after over 30 years at TD. Also, Rick Headrick, has been appointed President SLGI and SVP Investment Solutions.
These leaders will report directly to Jacques Goulet. Leo Grepin, who is currently Senior Vice-President of Individual Insurance & Wealth, will be taking on a new position within the organization as President, ASEAN. He will be based in Hong Kong.
Gannon Loftus, director corporate communications told Insurance Journal, that there will be no impact to the insurer’s regional structures as a result of this realignment and no expected job losses.